All veterans meet with a case manager upon arrival to perform an initial assessment. Based on this assessment, the case manager works in collaboration with the veteran to devise a service plan addressing identified needs and objectives. Each veteran has a personalized service plan outlining barriers and goals related to substance abuse, mental health, medical needs, finances, education, employment and housing. The case manager meets with the veteran on a regular basis to monitor progress. In addition to scheduled meetings, case managers are always available to provide additional support or assistance.
Case management is an interactive process that provides veterans with support and services that are essential to treatment. The goal of case management is to help veterans develop the skills necessary to achieve and maintain independence.
Case managers provide specific services that include:
- An upgraded character of military discharge
- Chapter 115 benefits (cash benefits)
- DD-214 and other military records
- Legal support
- MassHealth and Commonwealth Care
- Missing vital documents/ IDs (MA ID, birth certificate, Social Security card, etc.)
- Salvation Army voucher
- Section 8/Housing
- SNAP benefits (formerly Food Stamps)
- SSDI and SSI
- VA benefits (HUD Vash, compensation, pension, GI Bill, etc.)